Terms of Service

Last updated: September 21, 2026

These Terms of Service ("Terms") apply to your use of the Pawline website and your purchases from us. "Pawline", "we" and "us" mean the operator of this website. By using the website or placing an order, you agree to these Terms.

Orders and pricing

Prices, shipping costs and taxes are shown at checkout before you pay. We may refuse or cancel an order, for example if a product is unavailable, if there is a pricing or product information error, or if we suspect fraud. If we cancel an order after you have paid, we will refund you in full.

Payment

By placing an order you confirm that you are authorized to use the payment method you provide. Payments are processed by secure third-party payment providers. We do not store your full card details.

Using our products safely

Our products are intended for use with pets only and are not for human consumption. Follow the directions and safety information on the product and its packaging. Keep out of reach of children. Our products are not a substitute for veterinary care. If your pet's behavior changes suddenly, or you are concerned about your pet's health, speak to a veterinarian. Results vary from pet to pet.

Subscriptions, refunds and shipping

If you buy a subscription, our Subscription Policy applies. Our Refund Policy and Shipping Policy also form part of these Terms.

Website content

The content on this website, including text, images, logos and design, belongs to us or our licensors. You may not copy or reuse it without our permission, except for your own personal, non-commercial use.

Acceptable use

You agree not to misuse the website, including by attempting to interfere with its security or operation, or by submitting unlawful or misleading content.

Disclaimers and limits of liability

To the fullest extent permitted by law, the website and our products are provided on an "as is" and "as available" basis, and we are not liable for indirect or consequential losses. Nothing in these Terms limits any rights you have under applicable consumer protection laws that cannot be waived, or our liability where it cannot lawfully be limited.

Changes

We may update these Terms from time to time. The version posted on this website on the date you place your order applies to that order.

Contact us

If you have any questions about these Terms, please contact us using the Contact page on our website.